We want you to be happy with your purchase. If for any reason you are unhappy, please contact our team at: firstname.lastname@example.org.
Please note that Returns and Exchanges are valid only for customers in UAE and GCC. Right now our returns and exchanges policy does not cover orders shipped to countries other than GCC, but we always recommend that you contact us anyway and let us know about your case, we would love to help.
Our policy lasts 4 days. You may return any item not marked ‘Final Sale’ or 'Sale' within 4 days of delivery. Only regular priced items that were bought online may be refunded.
Refunds are issued in a form of a Gift Card after returned items have been received, inspected, and processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and an Elbotik Gift Card will be emailed to you for the amount of the returned items, excluding the shipping fees.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping that you paid when you made your purchase will not be added to your refund.
For example, if you returned an item that you bought for AED 100, and you paid AED 18 for delivery, we will email you Elbotik gift card for AED 100, which is the price of the item only.
The gift card can be redeemed during checkout on your next order from Elbotik; you'll be able to provide the code of the gift card at checkout in order to spend the amount of the gift card.
Please note, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your item please follow the Return instructions below:
To return your item to us please follow the following steps:
- Send us an email at info@elbotik notifying us about the return and wait for our response.
- After we contact you regarding your return request and inform you to proceed with the return, please pack the item in its original packing and original box and wait for our courier to contact you in order to arrange the shipment pick-up. Our courier will pick-up the items from you from the same delivery address you used for your order.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether your return is accepted or not.
Our policy for exchanges lasts 7 days, you may exchange some items* for another color or size within 7 days of delivery. Exchanges can only be made once for each item, which means it's not possible to exchange the same item for another size or color more than once.
If you want to exchange your item for another color or size (of the same item), please send us an email on (email@example.com) explaining why do you want to exchange your item and which other size or color you require. After we respond to your request, we will send our courier to pick-up the item from your end, after we receive and inspect the item we will ship your required item, and notify you of the expected delivery time.
*Some items: items that have multiple colors or/and sizes, excluding home, decor, and kitchen items.